Privacy Policy

  • There may be certain types of data from you in connection with your access to or use of the Service and/or the Application. The data includes but is not limited to:

    • Location data;

    • Your identity;

    • Your age;

    • Your race;

    • Your gender;

  • and may be stored in our servers, systems or devices, or in a Third Party’s servers, systems or devices, or on your device, and may be used by us or the Third Parties in order to facilitate your access to or use of the Services and/or the Application.

  • If you provide us with data that enables someone to personally identify you (“Personal Data”), you agree that:

    • The Personal Data may be shared between the Government of the Republic of Singapore (including its ministries, departments, organs of state) and public authorities (including statutory boards) (“Public Service Entities”); as well as Third Parties engaged solely in connection with the provision of the Services and/or the Application to you (such as Merchants), in order to provide the Services and/or the Application to you in the most efficient and effective way, unless such sharing is prohibited by law.

    • Your Personal Data will not be shared with entities which are not Public Service Entities or Third Parties who are not engaged solely in connection with the provision of the Services and/or the Application, except if we are required to share the Personal Data in order to provide the Services and/or the Application to you.

    • The Personal Data may be used by us for the following purposes, including but not limited to:

      • To respond to your queries, requests, feedback and complaints;

      • To verify your identity for the purposes of processing your Membership application and servicing your Account and Membership for the Rewards Programme; your accrual of Flowers and Redemptions;

      • To carry out profiling and statistical analysis to improve Services provided through the Application to you;

      • To communicate and provide services, products and benefits to you, including without limitation any promotions offered by Merchants in the Parks, or any programmes, events or activities conducted at any Parks (whether organised by NParks or not);

      • To conduct interviews, surveys, consumer and market related research, understanding and determining preferences of users of the Parks and demographics, in order for NParks to review, develop and/or improve user experiences in Parks;

      • To inform you via email, mail, SMS, fax, Whatsapp, voice calls or any other means of communication about and/or in relation to the Application, the Services and/or the Redemptions and/or programmes, events or activities in the Parks.

  • Notwithstanding clause 14(b)(ii) above, we may in our sole discretion from time to time share aggregated, non-personally-identifiable information with third parties such as our marketing partners and/or our business partners, in order for NParks to review, develop and/or enhance the Application and/or the Services and/or improve user experiences in Parks.

  • We will use our best endeavours to ensure that your Personal Data (Including all electronic storage and transmission of such Personal Data) is secured with appropriate security technologies.

  • In the event that the collection, use or disclosure by us of Personal Data residing within the User Material is permitted by law without the need to obtain your consent or the consent of the individual whose Personal Data resides within the User Material, such permission granted by the law shall continue to apply.

  • Please note that you may withdraw your consent to the collection, use and disclosure of the Personal Data by providing us with reasonable notice and subject to any prevailing statutory, legal or contractual considerations, and you agree that such withdrawal of your consent may result in the Services or the Application failing to function properly, or the provision of the Services or Application being ceased. You may withdraw your consent by contacting NParks at

  • Our Service is not directed to children under the age of 13. NParks does not knowingly collect Personal Data from children under 13, and if you have reason to believe that a child under 13 has provided Personal Data to NParks through the Service, please get in touch with NParks at We will endeavour to delete that information from our databases.

  • We bear no responsibility for any content and privacy policies of sites owned or operated by any other party or non-Public Service Entities which may be linked on the Application or accessible through the Services.

Need more help?

If you cannot find the answer to your question in our FAQs & User guide, you can always contact us via the following channels.