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FAQ categories and the app user guide

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All C2C Trail Checkpoints General Navigation (explore) Notifications Points accumulation Special events - Lucky draw prizes Special events & challenges Attractions, Services and Facilities (Information) Technical
C2C Trail Checkpoints
  • Where can I find the Checkpoints?
  • How do I know if I have arrived at a Checkpoint?
  • How do I access the AR scanner?
  • Are there signs to lead me to these checkpoints along the C2C Trail?
General
  • Are trails on the app accessible at all times?
  • Are the trails accessible by bicycles?
  • Who can download and use the app?
  • Do I need to pay for the app?
  • Are there in-app purchases?
  • Where can I report an error or provide feedback regarding the app?
  • Where can I submit my feedback to NParks that are not related to the app?
Navigation (explore)
  • How do I navigate to the trails?
  • What if I do not have the OneMap app in my phone?
  • Can I use the NEAR mobile app as a navigation tool to other parts of Singapore?
  • Can I use other navigation apps to travel to the trails?
Notifications
  • What notifications will I receive?
  • Can I send messages to other users?
  • Can I unsubscribe or choose not to receive these notifications?
Points accumulation
  • How can I participate in the point accumulation programme?
  • What are Phyll Points?
  • What will happen to the “Flower Points” system from the old version of the app?
  • Can I win prizes during events using Phyll Points?
Special events - Lucky draw prizes
  • When will the lucky draws be held?
  • What prizes can be won?
  • Where will the lucky draw be held?
  • How can we participate in the lucky draw?
Special events & challenges
  • What is this feature about?
  • How do I participate in special events?
  • Will there be announcements made for such special events?
  • How long are the special events?
  • Why are there special events?
Attractions, Services and Facilities (Information)
  • What is this feature about?
Technical
  • Which mobile phones can run the app at an optimal level?
  • How do I let the trail mapping feature (Phyll My Trail) record my trail in the background of my phone while I am running or cycling?
  • Will the app drain my mobile phone’s battery while running in the background?
  • Will I receive inbox notifications when I am not using the app?
  • What happens if I have no network coverage?
  • Does the GPS function in my phone need to be enabled the entire time I am using the app?
  • Why did I receive an error message where access to the app will be limited?

Need more help?

If you cannot find the answer to your question in our FAQs & User guide, you can always contact us via the following channels.

info
Contact us

Via the online contact form
mail
NParks_Programmes_Events@nparks.gov.sg

Via email
Nparks

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